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Privacy Policy

At Jawabk, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information within our platform.

Information We Collect

We collect information you provide directly when you:

  • Create an account (name, email, password)
  • Use our services (customer conversations, agent settings)
  • Upload business documents and training materials for your AI agent
  • Contact us (support messages, inquiries)
  • Connect social accounts (Facebook, Instagram, WhatsApp)

We also automatically collect:

  • Usage data and device information
  • IP address and approximate location
  • Browser and operating system information
  • Cookies and similar tracking technologies to maintain your session and preferences

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related notifications
  • Respond to your inquiries and provide customer support
  • Send technical notices and security updates
  • Monitor and analyze trends and usage patterns
  • Detect and prevent fraud and harmful activities
  • Comply with legal obligations

AI and Automation

We use a third-party AI service provider to power our agent workflows. The current implementation uses Google Gemini models directly to generate responses, extract data, and suggest improvements.

Message content from Facebook Messenger, Instagram DMs, and WhatsApp is processed by AI models to generate automated responses. Only the message text and minimal context is sent to AI providers.

We do not send Facebook, Instagram, or WhatsApp user credentials to any AI provider.

Meta Platform Data (Facebook, Instagram & WhatsApp)

When you connect your Facebook Page, Instagram Business account, or WhatsApp Business number to Jawabk, we access and process the following data:

Facebook & Instagram:

  • Page information (name, ID, category, profile picture)
  • Messenger conversations and messages sent to/from your Page
  • Instagram Direct Messages sent to/from your Business account
  • Post engagement metrics (likes, comments, shares, reach)
  • Page insights and analytics data
  • Instagram media and profile information

WhatsApp Business:

  • WhatsApp Business Account information
  • Message content (text, media, documents) sent to/from your business number
  • Message delivery/read status
  • Template message status and approval events
  • Account quality and health notifications

How we process this data:

  • Messages are routed through our AI system to generate automated responses
  • Conversation history is stored for continuity and analytics
  • Engagement metrics are displayed in your dashboard for business insights
  • We do NOT use this data for advertising or sell it to third parties
  • We do NOT share message content with other Jawabk users

We comply with Meta Platform Terms and Policies at all times.

Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers who help us operate the platform (e.g., hosting, AI providers)
  • Integration partners (Facebook, Instagram, WhatsApp) when you connect accounts
  • Legal authorities when required to comply with the law
  • Third parties with your explicit consent

All service providers are bound to maintain data confidentiality.

Data Retention

We retain your data as long as your account is active or as needed to provide services:

  • Account data & metadata: Retained until you delete your account or disconnect a specific social account.
  • Business documents (RAG): Retained as long as they are active in your repository, and deleted when you remove them or delete your data.
  • Conversation & message logs: Retained for 90 days after the conversation ends, then automatically deleted.
  • Analytics & usage logs: Retained for a rolling period of 12 months.
  • Billing data: Retained as required by law.

When you disconnect a social account, we stop receiving new messages and data for that account immediately.

Data Deletion

You can request deletion of your data at any time:

  1. Through Facebook: Remove Jawabk from your Facebook App Settings (Settings → Apps and Websites → Remove). We will automatically receive a deletion request and process it within 30 days.
  2. Through our platform: Go to Settings → Delete My Data.
  3. Via email: Contact us at support@jawabk.net for immediate deletion of all your data.
  4. Check deletion status: After removal via Facebook, you can track your deletion request at https://jawabk.net/deletion-status.

Data Security

We implement reasonable security measures to protect your information:

  • Encryption in transit and at rest (SSL/TLS)
  • Secure authentication and session management
  • Regular security audits and updates
  • Access restricted to authorized personnel only
  • Regular backups and disaster recovery plans

However, please note that no system can guarantee 100% security.

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your account and data
  • Export your data in a readable format
  • Object to data processing
  • Withdraw consent at any time

To exercise these rights, contact us at support@jawabk.net.

Children's Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the platform.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@jawabk.net or support@jawabk.net

Address: Amman - Gardens - Abu Daqqa Center - 501, Amman, Jordan

Last updated: August 22, 2026